While we continue to rely more on self-service, remote service, and Al, the field service industry will evolve. Every industry is an industry, and company varies, so it is impossible to predict how future technology will influence each organization. There is a guarantee technology will lead to fewer on-site visits, so customer success roles will…
The City of Austin, Texas, is not only the state’s capital but is ranked the 11th largest city in the United States- with a metropolitan area of over 1.5 million people. The growing city contains endless outdoor activities, vibrant entertainment, countless cuisines, arts and culture, and a long-time AssetWorks customer. Austin’s Fleet Services Department works…
Now that Canada has officially announced the date for the ELD Mandate, fleets will have a lot of prepping to do in order to stay in compliance. Although changes and exemptions could be modified over the next couple years, Alberta’s Section 63 of the Federal Commercial Vehicle Drivers Hours of Service Regulation, “Oilfield Exemption” is…
The US Bureau of Labor Statistics predicts the industry will see a shortage of nearly 650 thousand technicians by 2024. This news is not shocking to fleet managers, as the industry has been attempting to keep up with the number of Baby Boomers retiring even before the pandemic. Unfortunately, there is no magic fix to…
Many aspects of our daily lives have changed since the pandemic began- both pros and cons. We have seen curbside pickup, remote work, and virtual meetings grow in popularity. On the other hand, some changes have led to disadvantages in the supply chain. The pandemic led to fewer workers and assets in the agriculture industry,…
With driver retention, it can be hard to correct unwanted behavior in drivers. Software, such as AssetWorks Field Service Solutions (FSS), is a great way to determine where driver behavior needs improvement- but data is useless if not addressed and corrected. Combining driver recognition and reward programs with your fleet solution will increase driver efficiency,…
The AI dash cam (dashboard camera) is a single or dual-facing 4K camera installed into fleet vehicles to analyze road conditions and driver behavior to reduce distracted driving and collisions through driver alerts. A dual-facing camera allows fleets to analyze events inside the vehicle, besides just events on the road. Dashcam Triggers Drivers are a…
Fleet managers would have a much easier job if they could influence the cost of gas, but unfortunately, that is not the case. With fuel representing 38 percent of a fleet’s total cost of ownership, managers need to evaluate how to cut down fuel costs, but it is up to the drivers. Driver behavior is…
Oklahoma City has the third-largest land area in the United States and is the largest city in the State of Oklahoma- with a population of more than 1.4 million people. This amount of land and residents requires the Oklahoma City Utility Department to efficiently manage their assets to provide quality service. Their departments motto is, “We…
People aren’t born great fleet managers. It takes years of skill and talent development to gain the knowledge needed to become a true leader. Across all areas of fleet operations, managers are needed to increase fleet efficiency, improve driver safety, improve fuel efficiency, and optimize overall fleet performance. Whether you are currently a fleet manager…
The City of Minot, North Dakota was established in 1886, when the Great Northern Railroad ended its push through the state for the winter months. Known since as the Magic City, Minot has a storied history, from its early years as a western boom town to its current form as a vibrant and resilient community constantly…
How San Diego Gas & Electric Streamlined Invoicing and SOX Compliance San Diego Gas & Electric (SDG&E) is a regulated public utility that provides energy service to 3.6 million customers in the San Diego and southern Orange counties in California. SDG&E is a subsidiary of Sempra Energy (Sempra), a San Diego-based energy services holding company…
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