EAM Service Request Management2021-03-10T16:22:02-05:00

Service request management software

Improving your community, one service request at a time.

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Take the guess work out of service requests. With AssetWorks EAM, your employees and citizens can submit service requests, which automatically route to the appropriate area of responsibility.

Service requests can be easily reported by competing a basic three step process: 

Citizen Engagement 

Existing service request systems, whether proprietary or third-party applications, can be seamlessly integrated with AssetWorks EAM, providing citizens the ability to use existing service request systems to report issues around the community. Reported issues are then automatically routed to the appropriate area of responsibility within AssetWorks EAM, and user-defined notifications can be sent via text or email to the citizen.

Unlimited web portals

An unlimited number of highly configurable service request portals may be created to accommodate a variety of end users including internal staff, citizens, dispatch/call centers and more. Each unique portal can be accessed by its own link and provided to end users through an internal or external site.

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Service requests on-the-go with EAM Connect

Internal staff may report service requests within their area of responsibility, or any general reportable issues through the EAM Connect mobile app. Existing service requests may be seen on a map or list view, updated as necessary, or converted into work orders for completion.

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We’re happy to answer any questions you have to help you find the right solutions and resources.