Service request management software

Improving your community, one service request at a time

Take the guesswork out of service requests.

Work together with technology

With AssetWorks EAM, your employees and citizens can submit service requests, which automatically route to the appropriate area of responsibility.

Engage with citizens

Existing service request systems, whether proprietary or third-party applications, can be seamlessly integrated with AssetWorks EAM, providing citizens the ability to use existing service request systems to report issues around the community. Reported issues are then automatically routed to the appropriate area of responsibility within AssetWorks EAM, and user-defined notifications can be sent via text or email to the citizen.

Create unlimited web portals

An unlimited number of highly configurable service request portals may be created to accommodate a variety of end users including internal staff, citizens, dispatch/call centers and more. Each unique portal can be accessed by its own link and provided to end users through an internal or external site.

Ready to See More?

Schedule a demo to learn how service request management software can simplify and improve operations.

Create service requests on-the-go

Internal staff may report service requests within their area of responsibility, or any general reportable issues through the EAM Connect mobile app.

Watch a demo of work management assignments

Work smarter, not harder

No matter the job, EAM manages it from start to finish. EAM supports the planning, tracking, and completion of all work orders, both scheduled and unscheduled.

Learn more about Work Order Management

Case Study

St. Charles Parish

In this case study, learn how St. Charles Parish, LA streamlined maintenance schedules with AssetWorks EAM.

Asset Management

Maintenance Management

Data Management & Mapping