AssetWorks EAM Customer Support

Have questions? We have answers.

At AssetWorks, we care about our customers. That’s why we have staff members waiting to help you and your company thrive with our products.

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Find your support representatives

 To contact the appropriate AssetWorks support personnel, simply select your product from the choices below.

EAM and FleetFocus FA

FuelFocus, KeyValet, & Hardware

800-900-8152 (Option 1 and then 3)

Email Support

Launch Support Website


800-900-8152 (Option 1 then 5)

Email Support

Launch Support Website

PartWorks Hardware Portal

Order Fuel, KeyValet and GPS parts and accessories

AssetWorks Academy

The annual training event includes four days of continuing education and networking, including classroom and hands-on training covering AssetWorks software, discussions with leaders about industry topics and brainstorming with your peers.

Most attendees use AssetWorks software on a daily basis. By attending this extensive training event, you can learn skills that can help you improve your efficiency and increase your productivity.

By meeting with AssetWorks development team and our trusted technology partners, you’ll be among the first to see and sample the newest technology available in the marketplace.

Regional Training

Interested in receiving additional training at a discount? If you volunteer to host a regional training event for your area, you will receive a discount on the price of attending. AssetWorks’ customers in your region are invited to attend a group training event which consists of three full days of hands-on training with an AssetWorks fleet, asset or mobile workforce management expert.

Want to learn more about our support offerings?

We’re happy to answer any questions you have and help you find the right resources. Simply fill out this form and we’ll contact you soon.



Interested in learning more about our products or processes, but don’t want to leave your desk? Problem solved! Check out AssetWorks’ online webinars and other training resources. Our webinars cover a wide range of topics, from how to plan for a new park to writing an asset management plan.


Tune Up

Do your processes need improvement? Sign up for an AssetWorks Tune Up! Our staff will meet with you at your location to carry out an in-depth review of your pain points, challenges and goals, as well as provide a top to bottom review of the configuration of your system.

Case Study

St. Charles Parish

In this case study, learn how St. Charles Parish, LA streamlined maintenance schedules with AssetWorks EAM.

Want to learn more about asset management software?

Simply fill out the form to get in touch with the AssetWorks team. 

Additional Resources

Learn more about our Professional Services

Our dedicated professional services team and customer care team provides exceptional support, ensuring each organization has all the assistance they need during and after implementation. Watch the video to learn more!