Managing public assets should empower your organization, not slow it down. Paper logs, disconnected systems, and delayed updates waste time and can leave everyone scrambling when something goes wrong. AssetWorks Enterprise Asset Management (EAM) helps modern agencies tackle these issues head-on, unifying all asset tracking, maintenance, and planning into one intuitive digital platform.
Real Stories from Forward-Thinking Agencies
Hearing the “why” and “how” directly from users makes all the difference. Meet three customers who have seen dramatic improvements with AssetWorks EAM.
Lawrenceville, GA
Tyler Barrett, Facilities Supervisor
Lawrenceville had already seen impressive results using AssetWorks Fleet for vehicle asset oversight. When the broader EAM platform became available, adopting it for facilities and other divisions was a logical step.
“The biggest reason that we chose AssetWorks was our fleet had already completed rollout about two years ago … they had had pretty good success with that side of the software. When EAM was available and we looked into options, it just kind of made sense to unify across the platform.”
Outcomes for Lawrenceville included:
- Easier Lifecycle Planning: “It boosts morale quite a bit … there’s an end in sight for this piece of equipment that’s been giving us problems, and here’s all the data to back up what our techs are seeing on the ground.”
- Actionable Asset Insights: “We know about it. We see it. We’re tracking it. Here’s the plan for it, and here’s when it’s going to be fixed.”
Boynton Beach, FL
Stephanie Brown, Systems Analyst
Boynton Beach faced challenges with outdated, paper-based tracking, especially in their fleet division. When searching for a better approach, they prioritized finding a unified solution for all departments.
“We were pretty much, well in the dark ages in a lot of our departments … the techs were still using paper, and fleet was the most important. That was our big headline, with the intention that we knew we wanted to bring aboard facilities, roads, and streets, and for parks and grounds.”
Why AssetWorks EAM? “You were gonna go with a company anyway, so why not use the same one and for everything so that everybody’s on the same page. We’re trying to be more proactive than reactive. We’re not going back and just putting out fires so we could really create a good preventative maintenance program.”
The biggest impacts for Boynton Beach:
- Unified Platform: Now, every division uses the same system, simplifying cross-department collaboration.
- Proactive Maintenance: “You’re not doing all this busy work anymore. You’re just staying on top of what you need to stay on top of. I think it just only makes sense.”
Montgomery County, MD
Frank Howard, Operations Manager
Montgomery County oversees around 400 county buildings and nearly 25,000 assets. Frank Howard described their past state as “pretty much pencil and paper,” struggling to manage about 150 work orders each day.
“We’ve had other facilities, maintenance software packages, but we needed some more horsepower in our reporting and work order management systems. We generate about 150 work orders a day. We used to use, uh, pretty much pencil and paper. We implemented iPads for our service staff, and all the work orders and PMs go directly to the iPads.”
Making the shift to AssetWorks EAM brought several benefits:
- Faster Work Order Processing: “Being able to pull up a historical work order or even a work order that is still in process, we could see notes that our techs and staff put on there. It helps us provide feedback to our customers.”
- Less Time Spent on Calls: “Having that automated really helps us out. It keeps our staff from having to spend a lot of phone time and face time just providing feedback for our work orders.”
What Sets AssetWorks EAM Apart from the Crowd
AssetWorks EAM is a comprehensive, web-based solution designed to manage every type of asset in a public works or government environment. Instead of juggling multiple programs for different asset types or manually entering updates, teams can work from a unified, secure system tailored for scalable growth.
Core Features Driving Transformation
- Lifecycle Management for All Assets: Oversee every phase—from acquisition to retirement—for anything from HVAC and lighting to playgrounds and roadways.
- Powerful GIS Integration: Monitor assets spatially and in near real time with Esri mapping, connecting operational data directly to location for more informed decisions.
- Mobile App Capabilities (EAM Connect): Crews receive, update, and close work orders on their tablets and phones. Even with spotty internet, offline mode ensures nothing is lost.
- Automated Work Orders and Preventive Maintenance: Schedule inspections, automate reminders, and standardize repeatable workflows with configurable templates and notifications.
- Rich Reporting and Analytics: Custom dashboards, KPIs, and ad hoc reporting provide clarity for budget justification, project tracking, and capital planning.
- Seamless Scalability: Support for unlimited users and asset types ensures the software grows with your agency.
- Fleet and Facilities Management: Take advantage of 40+ years of fleet expertise and fully integrated facilities, parks, and streets solutions.
Benefits Experienced by AssetWorks EAM Customers
AssetWorks EAM isn’t just a back-office tool; it changes how agencies deliver services and maintain infrastructure. Here are the main benefits organizations report after deployment:
More Efficient Asset Tracking and Workflows
Agencies like Montgomery County, MD, and Boynton Beach, FL, saw immediate gains when they shifted from analog or fragmented digital processes:
- Digitized Work Orders: Staff receive and complete assignments through mobile devices, reducing paperwork and saving time.
- Instant Access to Historical Data: Supervisors and technicians can retrieve maintenance histories and in-progress notes anywhere—with zero paper chasing.
- Automated Communication: Updates, feedback, and approvals move seamlessly between teams, cutting down on phone calls and lost time.
Greater Visibility, Proactive Maintenance, and Data-Driven Decisions
With all data in one place and powerful mapping integrations, teams move from reacting to emergencies to anticipating and preventing them:
- Preventative Maintenance Becomes Routine: Automated reminders help staff shift from reactive problem-solving to scheduled, strategic maintenance.
- Condition-Based Assessments: Real-time asset health tracking empowers agencies to focus on what needs attention most, justifying budget priorities with data.
- Strategic Capital Planning: Track goals, forecast needs, and optimize budgets for both scheduled and unexpected projects.
Enhanced Morale and Communication
Unified systems create transparency and direction, fostering a sense of accomplishment across teams:
- Clear Visibility Into Asset Lifecycles: Staff see the big picture and know when aging assets are scheduled for replacement or upgrade, strengthening morale.
- Better Stakeholder Reporting: Automated documentation and reporting tools help win approvals and communicate results with leadership and communities.
Taking Your Asset Management to the Next Level
The transformation driven by AssetWorks EAM is not just about software. It’s about empowering agencies, improving public service, and giving teams the tools to work smarter—not harder. Paper-driven confusion, “firefighting,” and missed maintenance give way to clear priorities, proactive planning, and real transparency.
Hearing directly from users at organizations as diverse as Montgomery County and Lawrenceville underscores how unified digital asset management boosts efficiency, enables strategic decisions, and builds
