Facilities Service Request
Simplifying Service Request Management for Facilities and Property Teams
Flexible, efficient request management—without asset tracking or complex accounting.
What is Facilities Service Request?
From routine custodial requests to low-impact maintenance and supply fulfillment, Facilities Service Requests enables organizations to manage service requests with greater flexibility, accuracy, and efficiency without the overhead of asset tracking or inflated accounting. Whether you’re handling a bathroom cleaning request in a building or replacing a lightbulb, Facilities Service Requests allows you to track, route, and resolve these issues with ease, all from within your existing EAM environment.
Location-Based Requests
Utilize a five-level hierarchical structure (e.g., Campus > building > floor > room > area) to define service needs down to a specific location – no asset tags required.
No Asset Required
Facilities Service Requests removes the requirement to assign a service request to a tracked asset. This is ideal for non-critical, high-frequency tasks that don’t warrant asset-level reporting.
Efficient, Built-in Workflows
From submission to resolution, Facilities Service Requests simplifies the full lifecycle of a service request:
- Automatically route requests to the appropriate teams
- Enable status tracking and updates
- Generate work orders and close them within the EAM platform
Low Operational Burden
Gain visibility into request patterns, location trends, team responsiveness, and more. Identify high-demand areas and improve planning and resourcing.
Mobile Capability
Technicians and staff can submit and manage requests on the go with AssetWorks’ mobile EAM interface.
Work smarter, not harder
No matter the job, EAM manages it from start to finish. EAM supports the planning, tracking, and completion of all work orders, both scheduled and unscheduled.
Manage your assets (all of them)
Whether your assets are point, linear, or boundary-based, AssetWorks EAM helps you manage their entire lifecycle, including maintenance schedules, inspections, and location.
Ready to See More?
Schedule a demo to learn how FPSR can simplify and improve operations.
Additional Benefits
Faster responses with direct routing
Lower costs by skipping asset tracking
Better teamwork through a shared system
Scales easily across multiple sites
Flexible for high-volume facility needs
White Paper
What is a smart city?
In this white paper, learn about smart cities, including tips and tricks to make your community smarter through technology.