Work Orders & Customer Delight: A Psychology Backed Solution

2018-01-19T16:32:49-04:00Tags: , |

As a facilities professional, a key part of your job is fulfilling customer work orders. However, customers often find the wait for a fulfilled maintenance ticket to be excruciating. How often do you receive duplicate work order requests for an issue on campus? When customers submit duplicate work order tickets for an unresolved issue confusion sets in. Multiple tickets [...]