AssetWorks Inc provides enterprise asset management solutions to customers that manage assets in the fleet, transit, facilities, and stationary equipment industries. FASuite is a business application used by AssetWorks customers to better manage their assets and make business decisions on a daily basis.
The Software Support Representative will provide front-line help desk application and technical assistance to the FASuite customers.
ESSENTIAL DUTIES AND RESPONSIBILITES
Support services to our customers by working in a team environment,
Excellent communication skills,
Proficient in assessing and solving complex problems
Advising our customers on best practices and how to leverage FASuite to better manage their business.
Take level-1 customer support calls and field customer inquiries regarding the product
Provide technical and product support via the phone and email to customers and staff
Qualify, troubleshoot, investigate, and respond to customer support tickets
Assist in improving customer satisfaction by providing a wider range of support for customers via phone and email
Author technical knowledge base entries for customer use
Assist in QA, testing, and documentation of new releases
Assist in QA, testing, and documentation of various new auxiliary products within FASuite
Perform other duties as requested
BA/BS or equivalent
0-2 years experience in a technical field
Excellent verbal and written communication skills
Team oriented business values are essential
Demonstrated ability to qualify and solve complex problems
Desire and initiative to learn new skills independently
Ability to work individually as well as in a group
Understanding of SQL and relational databases desired
Experience with Windows IIS desired