Customer Support Customer Care options to help you make the most of your fleet systems Customer Support Customer Care options to help you make the most of your fleet systems
eQuip: Support and Training for Government Contractors2020-12-30T13:28:21-05:00

Support and Training for Government Property Managers

Have questions? We have answers. At AssetWorks, we care about our customers. That’s why we have staff members waiting to help you and your company thrive with our products. To contact the appropriate AssetWorks support personnel, view the information below.

Contact Support

eQuip! Support

866-845-2416 (EXT 1)

Email Support

Launch Support Website

Training and Educational Opportunities

Customer Onboarding

The Support You Need to Get Started with eQuip!

The eQuip! customer on-boarding is a structured and staged process for implementing your asset management software solution.

During the software implementation process, our team will work with you to set up the asset data structure and import legacy data from spreadsheets or other systems.

The eQuip! Onboarding Process

  • Pre-Kick Off Preparation: Customer prepares for the Customer On Boarding process by reading the required materials, aligning the resources, and identifying any risks.
  • Kick Off Meeting: Customer and the Customer On Boarding team develop a project plan with deliverables and timelines.
  • Get Familiar with the eQuip! software: Work with sandbox with sample customer data and attend group training sessions.
  • Update Customer internal documentation on asset management processes to integrate eQuip! in the process.
  • Finalize configuration to meet unique customer requirements, including asset fields, workflows, and reports.
  • Connect eQuip! with other systems (for example, ERP systems, IT asset discovery tools) to streamline data sharing.
  • Go Live planning and execution.
  • Post implementation check-ins.

Need more support and training information?

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