Success Stories2017-07-05T13:35:22+00:00

Technology plays a vital role in reaching your goals. We are proud to play a role in our customers’ successes. Their stories are inspiring and informative.

“The money we invested in this technology was expected to be returned in three years, and it has been returned in one. That isn’t accounting for the overtime hours we’re saving.”
Holly Goulard, Controller, Keystone Excavating
“The system has made the biggest difference in reducing overtime and increasing employee efficiency.”
Melissa Coleman, IT Project Manager, City of Fayetteville
“Just by having the drivers know that a monitoring system is in place has helped improve their driving habits. They see the system, and the reports we generate, as a helpful reminder to aid them in driving safer.”
Steve Glanville, Chief Operating Officer, STEP Energy Services

Field Service Solutions Case Studies

2018-08-15T09:49:16+00:00

Rick’s Oilfield Hauling

The economic downturn is a challenge for all oilfield haulers, but Rick’s Oilfield Hauling continues to find a way to succeed. By guaranteeing customer products are transported safely and on time with a well-maintained fleet, combined with the help of AssetWorks Field Service Solution, Rick’s Oilfield Hauling can effectively continue operations despite negative market conditions.

2018-08-15T09:45:58+00:00

Fluid Hauling Case Study

A mid-stream fluid hauling services company out of Canada chose AssetWorks’ Field Service Solution as a way to increase accuracy with tracking, paperwork, and billing. This solution allowed office staff and field operators to be connected in real-time while also eliminating the tedious paperwork by streamlining workflows to be captured electronically. This fluid hauling organization can now track the entire loading and unloading process in real-time from any location. Likewise, drivers can now be billed accurately for all the work that is done with the switch to an electronic system. The paper-handling duties are now limited to printing a copy of a work ticket for their own record.

2017-07-03T08:23:04+00:00

City of Fayetteville Case Study

The City of Fayetteville needed an advanced technology system to both ensure in an emergency that the fire department was able to send the next available unit to improve response times and the police department could improve safety and visibility for its officers as well as FAST wanting to provide better customer service and improve routing and scheduling. They chose AssetWorks to provide a comprehensive technology system which helped reduce overtime and increased employee efficiency. Streets Computer-Aided Dispatch (CAD) and Automatic Vehicle Location (AVL) software suite was chosen for the fixed route transit operation while Streets is integrated with Ranger MDT’s in the buses to provide dispatch with real-time location and status updates. The public safety fleet which includes 125 police vehicles and 60 fire trucks included BBX tracking devices which helped cut down on response time as well.

2017-11-15T14:40:28+00:00

American Electric Power Case Study

American Electric Power (AEP) wanted to improve worker safety and reaction time to dangerous incidents, shorten the duration of customer outages, and reduce gas usage for their 4,600-vehicle service fleet. They implemented AssetWorks Field Service Solution which includes GPS/AVL, mobile computing, telematic data, event management, and reporting capabilities. They also outfitted their vehicles with BBX, a telematics data collection device. Now, call takers can see which vehicle is closest to an incident when a call for service is received. This reduced fuel and overtime costs. Likewise, a dispatcher can determine the exact location during an incident and send help immediately and with real-time capabilities, the safety and visibility of fleet workers has greatly improved.

What does success look like to you?

We’re happy to answer any questions you have and we’d also like to learn more about your field service needs. Simply fill out this form and we’ll contact you soon.