American Electric Power (AEP) wanted to improve worker safety and reaction time to dangerous incidents, shorten the duration of customer outages, and reduce gas usage for their 4,600-vehicle service fleet. They implemented AssetWorks Field Service Solution which includes GPS/AVL, mobile computing, telematic data, event management, and reporting capabilities. They also outfitted their vehicles with BBX, a telematics data collection device. Now, call takers can see which vehicle is closest to an incident when a call for service is received. This reduced fuel and overtime costs. Likewise, a dispatcher can determine the exact location during an incident and send help immediately and with real-time capabilities, the safety and visibility of fleet workers has greatly improved.