Field Ticketing2017-08-17T10:35:42+00:00

Streamline your field ticketing with paperless field ticketing processes

AssetWorks Field Service Solution allows field operators to electronically manage field ticketing and work orders, update inventory details and track job statuses using mobile devices such as AssetWorks Ranger, as well as phones and tablets running Android OS. Office staff, who can track the current job stage of a field operator, have the ability to send last-minute changes directly to the operator and ticketing information is sent to the office electronically in real-time, eliminating paperwork and time-consuming data entry. With both the office staff and the driver having real-time access to the same information, billing discrepancies and customer complaints that come from out-of-sync data can be eliminated.

 

Life Cycle of a Work Order

Are work management and poor field ticketing processes dragging your efficiency down and inflating your overtime costs? In this quick video, watch how a mobile workforce management solution can improve how field operators complete work orders from start to finish.

Now that workflows are streamlined and captured electronically, this fluid hauling organization can track the entire loading and unloading process and address any issues in real-time.

Read the Case Study

Features

  • Eliminates paper processes, data entry and manual record keeping
  • Reduced billing cycles and improved payroll processes
  • Electronically recorded work order information
  • Updated work orders in back office system in real-time
  • Speed up billing cycles by up to three months

Benefits

  • Improved response times to customer calls and faster dispatching
  • Lower fuel costs
  • Better vehicle maintenance
  • Lower staffing requirements
  • Improved communications between office staff and field operators

Let’s talk field ticketing.

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