Having an efficient and up to date field ticketing system will provide you with a bright future as your company continues to grow. One important factor in determining if your current system is up to the task is ensuring that your current customers are satisfied.
AssetWorks Field Service Solutions (FSS) has listed out three major questions that you need to consider when it comes to improving your field service operations and field ticketing system.
Can you reduce costs?
Your field ticketing system is the backbone of the operations. It connects your dispatchers and back-office team to the operators in the field. Your field ticketing system needs to not only be efficient, but also needs to help improve speed and optimize each job where it can. Faster invoicing will speed up the billing process, taking you from paper to a digital copy. You will no longer have to waste time looking for lost paper tickets or trying to read your operators’ smudged handwriting. An accurate, digital invoice means you can bill your customers faster and get paid faster.
The cookie cutter approach no longer applies to today’s businesses. We all know everyone operates differently; and filling out your office forms is no different. Optimizing your workflow to speed up the process can be a game changer for your business. Instead of having the operator fill in every field, or mistakenly filling out the wrong ones, you’re able to pre-set the criteria for the writable fields that you need. Drop-down menus with common answers will make on-the-job paperwork much easier.
Have dispatchers seen an increase in jobs?
A major key in using your field ticketing system is being able to see an overview of the field and utilize your operators’ strengths for certain jobs. When last minute calls come into the dispatcher, they should be able to see which of their operators are the closest, who is almost done with their curtain job and who would be best for the job that just came in. Some things for your dispatcher to consider when attempting to increase jobs more efficiently are:
- Particular skill set for the job
- Availability of the operators
- What equipment is needed for the job?
Dispatchers should also consider a mobile worker’s schedule when it comes from a fuel and maintenance perspective. How much fuel does this operator have compared to this one? Would it be more cost efficient to bring this vehicle to the job compared to the other vehicle? All of this should be considered for a greater ROI.
Are mobile workers improving their time driving to a site?
Customer satisfaction isn’t as high when a customer has to wait long periods of time for an operator to get to the job site. If you’re having problems with your operators getting to the job on time, here are two ways to take advantage of your connected mobile solution:
Route Optimization – Dispatchers can manage each operator and see what the fastest route for the next job is. Planning the operator’s journey using a full map view can help with short trips and to ensure that the right equipment is on hand.
Driver Tracking – Adding GPS technology can help dispatchers find the quickest routes for those last-minute jobs. GPS technology can help with optimizing inventory levels, so you know where all your expensive equipment is while also increasing the useful life of vehicles.
Helping to improve customer service through an updated field ticketing system can be the difference between you and the competition. You shouldn’t have to worry about your customers having long wait times for your operators to show up or finding ways to try and increase your ROI. Your field ticketing system should be a tool that you can utilize throughout the entire business.
AssetWorks FSS Electronic Field Ticketing allows you to speed up your processes, ensure accurate data and eliminate manual entry. All of these benefits allow you to focus more on your customer and potentially see a greater ROI. Schedule a demo today!