Creating a Field Service Plan: Things you need to consider

Last year showed us that nothing is impossible. The trucking industry was impacted by the unseen circumstances that left many businesses scrambling to adjust. Regular everyday services and supply chain distribution have had to adapt their operations to today’s new regulations and try to find new ways to adapt to the change.

Now that some industries are starting to recover, it’s important for fleet professionals to ask themselves, “What matters most for my fleet?” You need to find what’s important for your business and how can you improve your operations.

Where do you want your fleet to be two years from now?

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There are many solutions out there that your fleet can benefit from. GPS, telematics, electronic field ticketing, daily vehicle inspection (DVIR), and ELD are ways that a fleet can transform how they operate by using data. Now, more than ever, your fleet needs to come up with a plan to help you with future unseen circumstances and help you adapt more easily so you can continue to help serve your customers.

AssetWorks Field Service Solutions (FSS) put together some things you should consider when starting to create a fleet plan.

Simplify Decision Making

Here’s a scenario – your dispatcher gets a last-minute call and needs to find an operator for a specific job. They’re calling all the operators in the field – trying to get a status of their current jobs they’re working on, trying to find out if they’re capable of doing the upcoming job, how far away they are, etc. All the while that your dispatcher is trying to find help, your customer is getting frustrated, wondering what’s taking so long?

Sound familiar?

Dispatching can make your office staff and field operators more efficient with electronic field ticketing. You’re able to free up time by being able to track current jobs statuses and can send last-minute changes directly to the operator in real-time. Cut out all the manual entry that you would be doing from paperwork orders. Electronic field ticketing allows you to eliminate paper tickets, avoiding any chance of lost or smudged work orders that might cost you time to track down or fix.  Not to mention, you’re able to bill your customers faster with same day billing.

Follow the Data

With so much going on in the world, keeping your drivers safe is top priority. Having healthy, well-maintained vehicles is going to play a big part in keeping them safe. But did you know that the way your drivers operate their vehicles can become costly down the road? Would you want to see why some vehicles seem to be wasting more fuel compared to others?

Driver behavior monitoring allows you to take a deeper look into how your drivers and vehicles are being operated in the field. You’re able to analyze undesirable activity, such as speeding, hard braking, and idling. You’re able to run reports and see what vehicles might have been idling for too long, or which vehicles have been speeding throughout their routes. Studies have shown that thirty-six percent of companies in 2019 say they lowered their fuel costs with the help of telematics and driver behavior technology.

Being able to analyze your drivers and vehicles performances can help you long term in your planning. By being able to improve your vehicles’ health and keep your drivers safe on the road, you can cut wasteful spending and see a greater ROI.

Driver Alignment

If you want to have any success, support your drivers. You need to make sure you’re providing them as much information and material as you can and setting them up for success. In Canada, the ELD Mandate is looming for many trucking organizations. This year, 2021, will be an educational year before enforcement. Get your drivers the knowledge and tools to keep them informed. Whether it’s having weekly safety meetings, creating booklets, or posting flyers on the bulletin board at work, try to find creative ways that they’ll be able to utilize the information.

If you want to have a successful plan, communication with your staff and drivers will go a long way. Keeping them informed and listening to their concerns will help ensure them that you have their best interest in mind.

Creating a plan and starting to look into new ways of doing things can be overwhelming. Setting things up now  for how you will implement those changes is crucial for you down the road. If the day comes for another unseen circumstance, your team and customers will be happy to know that you took the time to transition your business to adapt and overcome.

AssetWorks Field Service Solutions (FSS) has over 30 years of industry experience, teaming up with fleets all across North America to help make them more efficient and improve their operations for the future by cutting costs and expanding the lives of their fleets.

To learn more about managing your vehicles and using data to your advantage, schedule a demo today at

Want to see how AssetWorks FSS can help you improve your operations and reduce costs?

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