AssetWorks FSS Bench Fees for RMA Process2021-06-14T14:55:08-04:00

AssetWorks FSS RMA Process

Below is a more detailed explanation of the process going forward. This new process is for FSS customers only.

If you have any questions about the changes, please reach out to Customer Care.

Hardware Warranty – 3rd Party Manufactured Products

CalAmp Devices (MDT7 Tablet & accessories & ME series of GPS Asset Trackers, except ME105/110):

  • Equipment sold and delivered to the original purchaser is warranted for a period of six (6) months from shipping from the AssetWorks office. Equipment is subject to terms of original equipment manufacturer.

Zebra Printers:

  • Equipment sold and delivered to the original purchaser is warranted for a period of one (1) year from shipment from Zebra factory to be free of defects in materials and workmanship and to operate under normal use within the equipment specifications. Expendable parts such as fuses, lamps and operating supplies are excluded from the warranty. Liability under this warranty is limited to replacement of defective parts, and repair and or servicing the equipment to return it to normal operating condition.
  • Warranty status can be checked using Serial number at the following URL

Samsung Devices:

GlobalStar Devices (ME105/ME110):

See warranty details here

Warranty and Non-Warranty Repairs

Triage Process (Client Responsibility):

Where possible, the client is responsible to go through a triage process (i.e. test equipment) before shipping the device(s) for RMA. The clients can use a combination of training kit setups or spare equipment swap out to ensure device(s) is/are faulty. Please contact AssetWorks customer care for further details if required on triage process.

Shipping Process:

CalAmp Devices: o Email the AssetWorks customer care team at fss.rma@assetworks.com. The CC team will review the request and provide a return authorization (RMA) number along with the forms and further instructions.

Zebra Printers: o Items delivered are not to be returned without our prior authorization. A return authorization document will be issued on request if approval is granted. Return authorizations are valid only for 30 days from the date of issue. Items returned after 30 days will not be accepted. Return authorizations issued may specify restocking charges. All items returned should be clearly labelled with the return authorization number. The return of goods by a customer against a return authorization document, constitutes acceptance of the terms and conditions of that document, including restocking charges, if specified.

RMAs can be obtained through online:

ZEBRA SERVICE CENTER

Communications Test Design Inc

2480 Meadowvale Blvd, Unit 3

Mississauga, ON, L5N 8M6

Samsung Devices:

 See warranty details as follow:

GlobalStar Devices – ME105/ME100

See warranty details as follows:

Shipping Charges

CalAmp Devices:

  • Non-Warranty Repairs
    • You are responsible for shipping costs to/from AssetWorks
  • Warranty Repairs
    •  You are responsible for shipping costs to AssetWorks only
  • DOA Units
    • AssetWorks will provide our shipping account # for return shipping of device to AssetWorks and shipping of replacement/repaired unit back to customer will be covered by AssetWorks.

Zebra Printers

  • Non-Warranty Repairs
    • You are responsible for shipping costs to/from Zebra service center
  • Warranty Repairs 
    • You are responsible for shipping costs to Zebra service center
  • DOA Units 
    • You are responsible for shipping costs to Zebra service center

Samsung 

GlobalStar Devices – ME105/ME100

  • If under warranty & a problem is found, return shipping is covered by GlobalStar
  • If no problem is found or if out of warranty, return shipping is covered by customer
  • Purchaser is responsible for retrieval of any Product(s) or Module(s) from the field and shipping the Product(s) or Module(s) to SPOT for evaluation. The Product(s) or Module(s) shall be packaged securely and in a manner that prevents damage during shipment. If the Product or Module is found to have a Defect, SPOT will return ship the Product or Module to the Purchaser at SPOT’s expense. If the Product or Module is not found to have a Defect, Purchaser shall bear the cost for return shipment. Return shipment instructions are required within thirty (30) days from date of notice from SPOT that the Product or Module is ready to be returned. If instructions are not received, the Product(s) or Module(s) will be disposed of sixty (60) days from the date of notice. Any given RMA number will expire if the Product or Module is not received within thirty (30) days of issuance of the RMA number, and SPOT shall not be responsible for processing any Product or Module received after such date.

Fee Schedule (MDT7 Tablet & ME series)

  • The following bench fees will apply:
    • Basic non-warranty cost of repair is $50.
      • The Basic repair will cover 30 minutes of work to repair the RMA.
    • If the repair cost exceeds the Basic cost, a written approval will be requested from you before proceeding with the repair.
      • The repair cost will be provided on 30 minutes ($50) incremental.
    • If a unit is returned with 'No Problems Found' or not repairable, the bench fee of $35 for a ME device will be charged along with return shipping costs, regardless of warranty status.

Notes:

  • Submitting an RMA assumes agreement for payment of the Basic cost of repair.
  • If using your own shipping courier, any resulting brokerage cost will be billed to you.
  • You may use your own shipping courier, or you may use AssetWorks' FedEx account number. This normally includes a favorable shipping rate and customs brokerage fee. If applicable, these fees will be billed back to you.

If you have any questions or concerns, please reach out to the Customer Care Team.

customercare@assetworks.com

Let's Talk.  To learn more, fill out this form and we'll get right back to you.

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