Planning Your Field Service Strategy – How to Prepare for Future Emergencies

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Every business has been impacted by today’s challenging circumstances. Disruptions of traveling, regular everyday services and supply chain distribution have all been impacted, making businesses try to adapt and change the way they are operating.

While industry leaders have overcome challenges in the past, we are embarking on a new circumstance that needs to be considered in our daily routines. Starting to add emergency situation plans into your field service operations will be key to help continue efficient and exceptional customer service. Prepare your business with the tips below to help focus direction and outline operations for your service plan.

Move Quickly

Future situations may come to call for businesses to shut down offices or implement last minute travel restrictions, businesses need to work fast to make any adjustments. Regardless of the emergency, you’ll want to move quickly so there’s less of an impact on your business or your customer service.

Some jobs will be too complicated to be done from home. If you’re able to gather the most common or frequent issues, this can help prioritize workloads and decide what technicians need to go to what sites. This will cut down on the number of sites a technician needs to visit, so they can spend more time on other issues. You’ll want to consider what business will look like where you might have to expand or limit your workforce. Although some decisions will be tough to make, you’ll have to keep in mind how these decisions will help you continue providing efficient service.

Manage your Vehicles

With times of uncertainty, you need to manage as much as you can so you can control the outcome. Vehicle maintenance and fuel costs are huge factors into any businesses budget.

You’ll want technology that will not only be able to provide you historic data of pastservice requests, but what vehicles have been in the shop the most often from your fleet. Past service request data can help you see what repairs are the most frequent and how much time on average a technician needs. With this information, you can use Telematics to pinpoint what vehicle would fit best for the job and therefore optimize your fleet to get to job sites faster. Telematics data can help identify which vehicles need service based on engine hours and odometer readings. By using data to monitor your vehicles health, this will allow you to cut back on unexpected maintenance repairs.

Benefits of a Field Service Solution

Below are some other valuable ways to manage your vehicles and make operations more efficient through uncertain times. By applying these to your business and fleet, you can help cut costs and possibly expand the life of your vehicles.

Reduce Paper: Switching to an electronic format and going paperless, will save your operation a fortune with the cost of handling and storing paper documents. You no longer have to worry about the storage space for all the record and your bookkeepers can focus more time on other services the business needs, like helping with customer service. All with a click of a button.

Inspection List: Daily vehicle inspections are not only necessary for the driver safety, but they can immediately surface minor or major defects. You’ll be able to receive notifications or access the data into your inhouse maintenance system and get the ball rolling. Having realtime data can give you that edge you need to stay on top of defects maybe even tally up that data over time and systematically graph out the regular occurrences of defects spear heading an end of life engine or vehicle.

Real Time Updates: Expanding on the event notifications for engine hour service checks and odometer. These tasks can be set before hand, and email notifications as well. Once the first check is completed, you can create a reoccurrence of the same event for odometer and engine hour service checks. Email these out the right person or keep these on a main monitor in the ‘shop’ as maintenance items become due.

Events: Events for Vehicle Diagnostics, schedule maintenance, and Harsh driving. Score harsh driving events per driver to understand which driver is harder on which vehicles. All trouble codes and maintenance events can be emailed in a summary report score or on an individual basis.

Scorecard: Harsh driving events such as turning, braking, acceleration can all add up to more vehicle maintenance. If you are on top of these conditions predicting or even coaching drivers it helps you stay ahead of maintenance or parts supply. This ultimately will help keep your drivers safer and lead to less chance of accidents happening or vehicle downtime.

Planning for any unexpected event will never be easy. It will take a lot of patience and leadership to get your business and staff in the right direction and maintain everything until you can whether the storm. Having a plan in place and starting to implement changes to how you run your operations now will be crucial for you down the road. Preparing your fleet and analyzing data will set you up for an easier transition whenever that day comes. Maximize your efforts by investing in a field service solution to help streamline your process and help provide additional resources to improve your strategy.

AssetWorks Field Service Solutions (FSS) has over 30 years of industry experience, teaming up with fleets all across North America to help make them more efficient and improve their operations for the future by cutting costs and expanding the life of your fleet.

To learn more about managing your vehicles and using data to your advantage, schedule a demo today at

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