Steps to Improve Your Organization’s Operational Efficiency
You may sometimes hear the term “efficient” when it comes to cars. If a car can get sixty miles per gallon of gas, the vehicle is fuel-efficient. To be efficient means being productive with little to no effort. Being efficient applies to many different situations, including in a business. If a business reduces production costs while increasing revenue, it is operationally efficient.
Importance of Operational Efficiency
There is a lot more to operational efficiency besides decreasing expenses. To be operationally efficient, a business needs to provide the resources for its employees to be more productive by using data to make improvements in the workplace. By following these guidelines, you can improve operational efficiency while remaining profitable, having satisfied employees, and happy customers.
Steps to Improve Operational Efficiency
1. Review and Modify Processes
If your organization is still using manual processing, it is time to make the change to automatic. Having a system like AssetWorks Field Services Solution (FSS) takes away the manual labor to ensure drivers remain safe on the road through real-time alerts. A solution like FSS eliminates paper and simplifies reporting.
2. Train Employees Effectively
Workers who are out in the field are the most valuable asset since they are the face of the company. It is important to make sure they are properly trained, so they are prepared to satisfy customers. With the number of remote workers also continuing to rise, there may be more inconsistencies in training. To ensure all employees have the tools to represent their company there should be a cloud where everyone can access documents, policies, best practices, company resources, and more.
3. Hire at the Right Time Customer demand fluctuates, so it is important to not overhire when demand is high. If you overhire to support the customer demand when it is at its peak, it will be expensive and time-consuming to train and monitor the new hire. On the other hand, if you end up under-hiring employees can experience burnout which can lead to being more understaffed.
To know when the right time is to hire you need software to collect data to predict when your organization will see increased and decreased demand. Doing so will avoid unnecessary long-term costs in the budget, time, and resources.
4. Break Down Silos Any data and communication silos can lead to a disconnect between departments, team members, and customers. Employees who are out in the field do not often have the resources at hand to accurately communicate company information to customers.
To eliminate silos, make sure mobile workers have access to company policy documents even when not in the office. Also double-check the documents provided are in a language all employees understand so they do not share any misinformed information with customers.
5. Streamline Communication With remote working growing there can be a lot of different communication tools used (e.g. emails, Microsoft Teams, Slack, phone calls, text messages, etc.). Make sure there are not too many communication tools to ensure employees do not miss any information. The more tools available, the more likely important information will fall through the cracks.
6. Review Your Work Consistently Operational efficiency is a continuous effort. That means it needs to be practiced regularly. To boost operational efficiency the correct tools, need to be available to track employee progress.
Software, like FSS, helps manage employees who are out in the field. With the software you can manage scheduling, routing, communications, and collect field data. Having a system like FSS also helps to improve ROI and eliminate any silos.
7. Automate Repetitive Administrative Duties Work tasks can often feel repetitive, so if possible, it is worthwhile to make those tasks automated. Manual methods can be time-consuming, laborious, and can lead to errors. Tasks like scheduling, dispatching, alerts, and routing can be automated with the appropriate solution.
By following these seven guidelines to improve operational efficiency, your organization will see these benefits:
Boost Productivity- Bottlenecks will be eliminated from workflows leaving more time to spend on important tasks; like serving customers.
Improve Employee Satisfaction- Employees will feel happy and valued, and this positivity will carry over to serving customers.
Enhance Customer Experience- Utilizing modern tools will eliminate manual processes so you can meet customers’ expectations.
Drive Revenue- Operations will run steadily so revenue will continue coming in.
Discover New Opportunities- Investing in a solution will provide data to make decisions for your organization so you can remain competitive in your industry.
To learn more about how your organization can operate efficiently, contact the AssetWorks team for a custom consultation.