{"id":877,"date":"2019-05-08T11:50:00","date_gmt":"2019-05-08T15:50:00","guid":{"rendered":"https:\/\/assetworks2stg.wpengine.com\/fleet\/?p=877"},"modified":"2024-12-17T11:32:09","modified_gmt":"2024-12-17T16:32:09","slug":"fleet-importance-of-reading-software-documentation","status":"publish","type":"post","link":"https:\/\/www.assetworks.com\/fleet\/blog\/fleet-importance-of-reading-software-documentation\/","title":{"rendered":"The Importance of Reading Software Documentation"},"content":{"rendered":"\t\t
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When you purchase a new car, kitchen appliance, computer system, or other household gadgets, what is the first thing you do? More than likely, you read the instructions, owner\u2019s manual, or related notices and documents. Why, then, should you treat your new software and hardware purchases any differently? If your organization is adopting a new software system that is meant to manage all or most of your thousands of vehicle or enterprise assets, wouldn\u2019t you want to understand how? Software documentation created and made available by the provider allows users, such as yourself, to engage with the software on a much deeper level. You can learn tips and tricks that might not have been readily apparent, you can learn troubleshooting scenarios so that you can fix issues on your own and you can understand some of the more complex workflows of the system that you can utilize to help make sure your organization is running optimally. To put this in perspective, let\u2019s breakdown the usefulness of software documentation into four parts:<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Proactiveness<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Proactive-ness follows the same principles of preventive maintenance (PM). Reading documentation before running into issues means that you can resolve problems before they start, instead of reacting to them as they happen in real-time. Proactive learning and strategy-building help to ensure minimally disruptive downtime if an issue occurs. In addition, reading release notes before upgrading your software will prepare you for additions, deletions, or changes to software features you may be utilizing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Efficiency<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We\u2019ve all been in the scenario where your internet has gone down, your computer has blue-screened or you can\u2019t get your input to work correctly on your television. Frequently, you will make a phone call to the customer or technical support for that appliance or device to try and resolve your issue. You\u2019re initially greeted by automation, who, 9\/10 times will state: \u201cBe sure to review our online support documentation and help materials, you may find a resolution to your problem before seeking a support representative.\u201d Let\u2019s be honest with ourselves, the automation is probably right. Yet, we stick out the 30+ minute queue time to wait for a representative who is more than likely fixing your problem by pulling up the same help article on their computer that you could have read ahead of time. Much like proactive-ness, checking the software documentation first will minimize any downtime you would need when working with the software for the first time (or when working with current software that just received an upgrade). This is important for your organization, as it can often be faster to help yourself rather than get help. Read your Help documentation and online articles before reaching out to your software support personnel \u2013 it can save everyone\u2019s time!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Clarification<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Besides helping you to be more efficient, reading the software documentation will help clarify something that you find to be confusing or under-utilized within your software. Specific software terminology that you may be unfamiliar with and is used within the software will be outlined in the documentation. There is no need to sit and wonder about what a feature does or what a report means. You purchased this software to make your life easier and save your organization money \u2013 so let\u2019s make the most of it!<\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Highlight Important Changes<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Power-reading (or skimming, if we\u2019re being honest) all of the materials when you first get the software won\u2019t be sufficient down the line. If you\u2019ve just had a software update, you should read about software changes before using the software again. This will ensure that any changes to your processes will be known before you encounter them. It\u2019s possible that your favorite features may not be touched for several updates and you won\u2019t need to know about them. However, it is also very possible that your favorite features could change; features you don\u2019t use could be updated to be more integrated into your workflows and incredibly beneficial to your management and reporting practices. You want to make sure you know about them!<\/span><\/p><\/div>

Organizations succeed when people work together, and that is no different for provider-client relationships. AssetWorks asset management solutions come with industry-leading support and helpful documentation. Between live expert help, carefully written \u201ctips and tricks\u201d articles, and in-depth, explanatory software documents and webinars, you can rest assured that you will be receiving the highest level of assistance with your software and hardware. From fully integrated\u00a0fleet management systems<\/a> with fuel, motor pool, life-cycle analysis,\u00a0and more, to\u00a0robust enterprise asset management software<\/a> with mobile apps and GIS-centric workflows, all the way to\u00a0specialty trucking and oil and gas hauling software<\/a>, AssetWorks has you covered.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Want to learn more about how AssetWorks\u2019 software documentation helps you? Fill out the form below.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

When you purchase a new car, kitchen appliance, computer system, or other household gadgets, what is the first thing you do? More than likely, you read the instructions, owner\u2019s manual, or related notices and documents. Why, then, should you treat your new software and hardware purchases any differently? If your organization is adopting a new…<\/p>\n","protected":false},"author":8,"featured_media":879,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[20],"tags":[],"post_folder":[33],"class_list":["post-877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"\nThe Importance of Reading Software Documentation<\/title>\n<meta name=\"description\" content=\"Don't miss out on effectively utilizing your asset management software to bring your organization to an optimal level - read your software documentation!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.assetworks.com\/fleet\/blog\/fleet-importance-of-reading-software-documentation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Importance of Reading Software Documentation\" \/>\n<meta property=\"og:description\" content=\"Don't miss out on effectively utilizing your asset management software to bring your organization to an optimal level - 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