{"id":3994,"date":"2026-09-24T11:10:00","date_gmt":"2026-09-24T15:10:00","guid":{"rendered":"https:\/\/assetworks2stg.wpengine.com\/fleet\/?p=3994"},"modified":"2026-09-24T11:19:02","modified_gmt":"2026-09-24T15:19:02","slug":"city-of-dallas-tx","status":"publish","type":"post","link":"https:\/\/www.assetworks.com\/fleet\/case-studies\/city-of-dallas-tx\/","title":{"rendered":"City of Dallas, TX"},"content":{"rendered":"\t\t
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The City of Dallas is one of the largest municipal governments in the United States, serving more than 1.3 million residents across nearly 340 square miles. As a major metropolitan city, Dallas delivers essential public services through a wide range of departments that operate every day under different conditions, schedules, and operational demands. From public safety and emergency response to infrastructure, sanitation, utilities, and aviation, vehicles play a critical role in keeping city services moving.<\/p>

Dallas supports dozens of departments, including Dallas Police, Dallas Fire-Rescue, Aviation, Sanitation Services, Transportation and Public Works, Dallas Water Utilities, Emergency Management and Crisis Response, and many others. Each department relies on fleet assets to perform its jobs efficiently and safely, often in high-pressure or time-sensitive environments.<\/p>

Through its Equipment and Fleet Management division, the City of Dallas fleet team supports approximately 5,400 City vehicles, excluding certain specialized public safety apparatus. These assets range from patrol vehicles and light-duty service trucks to heavy equipment, utility vehicles, and aviation-related assets. Managing a fleet of this size and diversity requires accurate data, consistent processes, and strong coordination across departments.<\/p>

To support this complexity, the City of Dallas relies on an integrated AssetWorks ecosystem built around AssetWorks FleetFocus. By bringing maintenance management, telematics, fuel management, and safety technologies together under a single platform, Dallas operates with a centralized, citywide view of fleet operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\"Aviation, police, fire \u2014 the whole city uses FleetFocus\"\n\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tJuan Blanch-Miranda, Data Analyst<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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When Preventive Maintenance Depends on Guesswork<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As the City of Dallas expanded and vehicle usage patterns became increasingly dynamic, preventive maintenance accuracy became a growing concern. Vehicles are often shared across drivers or departments, operate across multiple shifts, and experience very different duty cycles depending on their roles.<\/p>

\u201cBefore, it was a whole mess,\u201d Juan said. \u201cA lot of the hours and mileage were not always right. There was a lot of guessing.\u201d<\/p>

Relying on estimates or manually entered data made it difficult to know when vehicles truly needed service. That uncertainty created inefficiencies and made it harder for the fleet team and departments to plan effectively.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\"I\u2019d say we saw about a 90 to 100 percent improvement in our PM schedules.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tJuan Blanch-Miranda, Data Analyst<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Improving Preventive Maintenance Accuracy with AssetWorks GPS<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To address these challenges, the City of Dallas integrated AssetWorks GPS directly into FleetFocus. GPS devices capture real-world vehicle usage, including mileage and engine hours, and feed that data automatically into the fleet management system.<\/p>

\u201cHours and mileage are what really matter for PM schedules,\u201d Juan explained. \u201cWith GPS integrated into FleetFocus, we have constant, reliable information.\u201d<\/p>

That consistency had an immediate impact. Maintenance schedules became more accurate and more predictable, reducing unnecessary early service while also preventing vehicles from missing critical PM intervals.<\/p>

\u201cNow we have more accurate information, and we\u2019re doing a lot better with the PM system,\u201d Juan said.<\/p>

When asked to describe the improvement, Juan was candid.<\/p>

\u201cI\u2019d say we saw about a 90 to 100 percent improvement in our PM schedules.\u201d<\/p>

At the City of Dallas\u2019 scale, that level of improvement directly affects vehicle availability, technician productivity, and long-term asset health.<\/p>

Deployment also required discipline. While integrating the technology into the system was straightforward, maintaining consistency in how devices were installed across thousands of vehicles was critical.<\/p>

\u201cThe integration itself was easy,\u201d Juan said. \u201cThe biggest challenge was making sure technicians followed the installation standards and didn\u2019t cut corners.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Using Telematics and AI Dashcams to Promote Safety and Awareness<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Safety is a priority for the City of Dallas, particularly for vehicles operating in dense traffic, emergency response situations, and high-risk environments. As part of its telematics program, Dallas has begun testing AI-powered dashcams on select vehicles.<\/p>

These dashcams provide real-time feedback to drivers to reinforce safer driving behaviors and awareness.<\/p>

\u201cIt makes you aware of how you actually drive,\u201d Juan said. \u201cGood or bad, it lets you know.\u201d<\/p>

Drivers receive immediate prompts that help correct behavior in the moment rather than relying solely on after-the-fact review. \u201cIt\u2019s nice to have a system like that,\u201d Juan added. \u201cIt keeps you aware of the do\u2019s and don\u2019ts.\u201d<\/p>

Dallas is intentional in its approach. The goal is safety, not punishment. \u201cThat\u2019s for your safety and ours,\u201d Juan explained.<\/p>

Operationally, the fleet team continues to focus on usage data such as mileage, hours, and diagnostic codes, while departments monitor driver behavior in alignment with city policy.<\/p>

\u201cFor fleet operations, we care about the vehicle data \u2014 mileage, hours, DTC codes,\u201d Juan said. \u201cThe departments handle the behavior side.\u201d<\/p>

This balance allows Dallas to improve safety while keeping fleet operations focused and efficient.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\"We charge back the departments based on what they actually consume. That\u2019s all handled in FleetFocus.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tJuan Blanch-Miranda, Data Analyst<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Gaining Control and Accountability Over Fuel Usage<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fuel is one of the City of Dallas\u2019 largest fleet expenses, making visibility and accountability essential. To manage fuel usage effectively, Dallas relies on AssetWorks FuelFocus, fully integrated with FleetFocus.<\/p>

FuelFocus captures fueling transactions at city fuel sites, helps prevent unauthorized fueling, and ensures vehicles receive the correct fuel type. \u201cIt keeps track of all the fuel the city uses,\u201d Juan said. That control is especially important in a mixed-fuel fleet. \u201cIt also helps prevent vehicles from getting the wrong type of fuel,\u201d Juan explained. \u201cThat used to be an issue when people relied only on fuel cards.\u201d<\/p>

Dallas purchases fuel in bulk and then charges departments based on actual usage. FuelFocus supports this internal chargeback process by providing accurate, auditable data that flows directly into FleetFocus.<\/p>

\u201cWe charge back the departments based on what they actually consume,\u201d Juan said. \u201cThat\u2019s all handled in FleetFocus.\u201d<\/p>

Fuel data also supports sustainability initiatives, fuel efficiency tracking, and emissions reporting across multiple fuel types, including traditional fuels and CNG. Dallas is also preparing to bring additional EV-related data into the same system as the fleet evolves.<\/p>

\u201cThe goal is to get all that information in one place, just like we do with fuel and CNG,\u201d Juan said.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Impact of One Integrated System <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For a fleet as large and distributed as Dallas\u2019, the real value of technology is integration. Managing maintenance, telematics, fuel, and safety data in separate systems would introduce manual work and inconsistencies across departments.<\/p>

By using FleetFocus as the central platform and integrating GPS, FuelFocus, and safety technologies into the same environment, Dallas operates under a single source of truth. \u201cIt\u2019s like going to one store instead of five,\u201d Juan said. \u201cEverything you need is there.\u201d<\/p>

That integration simplifies coordination across departments, reduces data discrepancies, and supports consistent decision-making at scale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Turning Fleet Data Into Better Decisions and Long-Term Planning<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Beyond daily operations, Dallas uses integrated fleet data to support planning, budgeting, and replacement strategy. With FleetFocus bringing maintenance, usage, and fuel information together, the fleet team gains insight into how vehicles are performing over time.<\/p>

\u201cThe data tells us if a vehicle is being underutilized or overutilized,\u201d Juan said. \u201cIt also tells us why vehicles are coming in for PMs so often.\u201d<\/p>

That visibility supports more productive conversations between departments and the fleet team. Decisions about replacements, reassignment, or adjustments to usage are based on operational history rather than assumptions.<\/p>

When budgets are reviewed and replacement cycles are evaluated, the city can point to data that reflects actual use and cost, helping ensure decisions are fair and defensible across departments.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\"You meet people dealing with the same problems, and they\u2019ve already figured out a workaround. That helps a lot.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tJuan Blanch-Miranda, Data Analyst<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Supporting Continuous Improvement Through AssetWorks Academy<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For the City of Dallas, managing a fleet of this scale requires more than technology alone. Ongoing education and knowledge\u2011sharing play an important role in making sure systems like FleetFocus continue to support day\u2011to\u2011day operations effectively.<\/p>

The AssetWorks Academy is a key part of that effort. The Academy is AssetWorks\u2019 annual, multi\u2011day training and networking event for AssetWorks users. It combines hands\u2011on software training with peer collaboration and direct access to AssetWorks teams, giving fleet professionals a chance to deepen their product knowledge and learn best practices they can bring back to their organizations.<\/p>

For the City of Dallas, the value goes beyond the classroom sessions.\u201cThe Academy is the best way to do that,\u201d Juan said. \u201cYou put a face to the people you call for support, and that changes the relationship.\u201d Juan also highlighted the benefit of learning from other large fleets facing similar challenges. \u201cYou meet people dealing with the same problems,\u201d he said, \u201cand they\u2019ve already figured out a workaround. That helps a lot.\u201d<\/p>

Those connections help the Dallas fleet team continue refining how they use FleetFocus and adapt as operational needs evolve.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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One Connected Fleet, Citywide<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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By building fleet operations around FleetFocus and integrating GPS, fuel management, safety technologies, and ongoing support, the City of Dallas operates its fleet as one connected system.<\/p>

Preventive maintenance is driven by real usage data. Fuel consumption is tracked and allocated accurately. Safety initiatives promote awareness without disrupting operations. Departments and the fleet team work from the same information, improving coordination across the city.<\/p>

For a fleet that supports an entire major city, this integrated approach has become essential.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDownload Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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To learn more about the fleet management software mentioned in this case study, fill out the form below.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The City of Dallas is one of the largest municipal governments in the United States, serving more than 1.3 million residents across nearly 340 square miles. As a major metropolitan city, Dallas delivers essential public services through a wide range of departments that operate every day under different conditions, schedules, and operational demands. From public…<\/p>\n","protected":false},"author":7,"featured_media":3995,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[21],"tags":[],"post_folder":[46],"class_list":["post-3994","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"\nCity of Dallas, TX - Fleet and Fuel Management<\/title>\n<meta name=\"description\" content=\"The City of Dallas is one of the largest municipal governments in the United States, serving more than 1.3 million residents across nearly 340 square miles.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.assetworks.com\/fleet\/case-studies\/city-of-dallas-tx\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"City of Dallas, TX - 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