{"id":3553,"date":"2023-04-05T10:55:00","date_gmt":"2023-04-05T14:55:00","guid":{"rendered":"https:\/\/assetworks2stg.wpengine.com\/fleet\/?p=3553"},"modified":"2026-01-07T11:03:09","modified_gmt":"2026-01-07T16:03:09","slug":"30-years-counting-royal-mail-partnership","status":"publish","type":"post","link":"https:\/\/www.assetworks.com\/fleet\/case-studies\/30-years-counting-royal-mail-partnership\/","title":{"rendered":"30 Years & Counting: Royal Mail Partnership"},"content":{"rendered":"\t\t
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Back in early 1992, Nirvana was playing on the Royal Mail workshop radio while technicians were recording their jobs and orders with pen and paper. That was the process for many fleets 30 years ago, but Royal Mail had more innovative ideas on how they could optimise their fleet processes and improve operations. Those ideas included implementing FleetFocus FleetFocus system into their organisation which has since assisted operations as they have grown into one of the largest fleets in Europe. FleetFocus current Operations Director, Martin Greaves, was just a young implementation consultant back then and over many years he has helped provide Royal Mail with an ecosystem of fleet solutions from FleetFocus, the first being FleetFocus, its industry leading fleet management tool which has evolved and grown over the 30 years with the businesses that it serves.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\"FleetFocus did much more than just save Royal Mail time, it also helped keep better track of all their assets and whole life costs, including flagging and managing warranties.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tMartin Greaves<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Before FleetFocus, Royal Mail were searching for a way to operate a paperless workflow. Back then FleetFocus provided barcode technology as it was the most efficient way to minimise paper and record processes electronically. Barcodes removed having to manually input labour time and complete timesheets – freeing up time for technicians and management. No longer submitting manual timesheets saved each technician around 15 minutes a day, adding to hours\u2019 worth of savings per day across Royal Mail\u2019s many UK workshops.<\/p>

FleetFocus did much more than just save Royal Mail time, it also helped keep better track of all their assets and whole life costs, including flagging and managing warranties. Before FleetFocus, Royal Mail\u2019s vehicles could be maintained and repaired in different workshops across the UK making it impossible for technicians to know which systems and parts were covered under warranty. Thanks to FleetFocus, parts with a warranty are automatically flagged for claim in the software. Having warranty information stored under one system saved a lot of money for many fleets, including Royal Mail.<\/p>

Technology has since moved away from barcodes, which has evolved along with the FleetFocus solutions. FleetFocus guarantees to grow alongside modern technology, which is why FleetFocus EDGE was designed. EDGE provides fleets the same benefits as barcoding but with modern functionality \u2013 in theory putting the barcode readers in the technician\u2019s hand whilst keeping the technician at the vehicle. Technicians can now record their jobs while simultaneously updating other team members, like Supervisors – creating a seamless workflow. Royal Mail are planning to roll-out EDGE, so technicians can record inspections and maintenance through applications in workshops and receive live data to maximise workflows digitally.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Over those 30 years, Greaves and FleetFocus have always been right there with Royal Mail working as a team to embed FleetFocus solutions into the business to great effect. Greaves shares, \u2018Royal Mail have been a great partner and business to work with. It has always been a collaborative and innovative environment and the FleetFocus team is very proud of the relationship they have developed over the decades. Royal Mail is a very progressive and open-minded company to work with. They are the biggest fleet in Europe so often look to the US fleets, which are generally larger, for advice and inspiration. As FleetFocus also manage the US biggest fleets, it is always a great opportunity to share knowledge within the global industry.\u2019<\/p>

Greaves traveled around the country sharing his internal knowledge from working in Royal Mail workshops. Many Royal Mail staff considered Greaves part of their team because he has worked with the business for so long, so he was able to provide insider insight to help evolve their Fleet operations. Sharing knowledge and developing leaders within their teams is a great attribute of the Royal Mail culture – one of the many skills Greaves has developed in his staff at FleetFocus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\"Royal Mail have been a great partner and business to work with. It has always been a collaborative and innovative environment and the FleetFocus team is very proud of the relationship they have developed over the decades.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tMartin Greaves<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Other fleets can learn a lot from Royal Mail. Their success is thanks to them:<\/p>