Who we are
The Customer Care – Hardware Solutions team takes pride in supporting the AssetWorks FuelFocus and KeyValet solutions. With years of technical hardware and software support experience, they’re here to assist you in achieving and maintaining precise asset management and cost management of vehicles, fluids, telematics and more. The team currently consists of John Wiskowski, Customer Care Manager, and our Hardware Support Representatives including Paul Andris, Philip Bean, Ryan Lonergan and Sean Stillwell.
So what is FuelFocus?
FuelFocus is an automated fuel management software system that supports continuous, real-time fuel management over virtually any communication platform. Its sophisticated combination of hardware and software provides accountability for metered or pulsed consumables, including gasoline, diesel, propane, CNG, LNG, hydrogen, glycol and lubricants. In fact, this level of critical management often helps organizations see fuel cost savings of up to 15% annually.
So what is KeyValet?
KeyValet is a comprehensive motor pool management solution for managing all aspects of running a motor pool, including customer reservations, vehicle check-out, billing and maintenance of vehicles. Motor pools assist fleet managers in reducing fleet size while increasing utilization. Through dedicated hardware and software, KeyValet helps fleet managers stay on top of the data and other important information of their fleet, no matter how spread out it is.
What the Hardware Support team does
The team assists customers with the support and maintenance of all hardware and on device software related to our FuelFocus and KeyValet installations. This includes Island Control Unit (ICU), KeyValet (KeyBox) and Wireless Automated Fueling (WAF) components. They partner closely with internal teams and external partners to provide accurate and responsive solutions. This includes the PartWorks team, who are always available to assist our customers with the procurement and replacement of hardware components. With Quality Assurance (QA) more important than ever, they regularly evaluate new FuelFocus releases, hardware components and firmware.
How to reach us
For standard and high priority support requests, the team is available Monday to Friday 8AM – 5PM EST. There are two quick and easy ways to open a ticket to track your request:
- Visit the Customer Community at http://support.assetworks.com/support where customers also have access to a wealth of information and troubleshooting guides
- Contact Hardware Solutions by emailing firstname.lastname@example.org and a ticket will be generated.
In addition, the team offers support for urgent severity support requests 24-hours a day, 365-days a year. For urgent support assistance, please contact us by calling 800.900.8152 and pressing 1 for Customer Care then pressing 3 for FuelFocus and KeyValet Support.
Does this level of stellar support sound just like what your fleet needs? With fully functioning fuel management and motor pool management systems, your fleet can notice significant ROI in fuel cost savings, PM maintenance tracking, organized work orders and much more. Besides the high level of functionality in our software, our customer care and hardware support teams are on high alert to ensure that you are always taken care of, and that your system is working for you.