{"id":2119,"date":"2023-01-09T14:59:00","date_gmt":"2023-01-09T19:59:00","guid":{"rendered":"https:\/\/assetworks2stg.wpengine.com\/eam\/?p=2119"},"modified":"2025-12-05T15:05:34","modified_gmt":"2025-12-05T20:05:34","slug":"case-study-city-of-austin-tx","status":"publish","type":"post","link":"https:\/\/www.assetworks.com\/eam\/case-studies\/case-study-city-of-austin-tx\/","title":{"rendered":"Case Study: City of Austin, TX"},"content":{"rendered":"\t\t
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The City of Austin, Texas, is not only the state\u2019s capital but is ranked the 11th largest city in the United States- with a metropolitan area of over 1.5 million people. The growing city contains endless outdoor activities, vibrant entertainment, countless cuisines, arts and culture, and a long-time AssetWorks customer.<\/p>

Austin\u2019s Fleet Services Department works hard to support and maintain the developing city by using AssetWorks FleetFocus and FuelFocus to manage their fuel and roughly 7,100 assets and vehicles- ranging from lawnmowers to emergency and utility vehicles. \u201cThe product has really fulfilled a big piece of management of our fleet and provided us a really good platform for developing support for not only our department, but other departments in the city,\u201d said Bruce Kilmer, a member of the Senior Management Team, City of Austin.<\/p>

Bruce has been with the department since 1995. When he joined the fleet, he started on the floor, turning wrenches as a mechanic. He rose through the ranks promoting to supervisor, warranty administrator, Business Systems Analyst and landing as acting Assistant Director. After retiring and returning part time he now works on the backside of the software helping manage the database. Working in IT has allowed Kilmer to master the inner workings of the AssetWorks Fleet Management Software Suite.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\"The product has really fulfilled a big piece of management of our fleet and provided us a really good platform for developing support for not only our department, but other departments in the city.\u201d\n\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tBruce Kilmer<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Making Data-Driven Decisions <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The City of Austin\u2019s Fleet Services Department has consistently remained with AssetWorks solutions. The department has always been impressed with the software\u2019s continuous modernization. \u201cOver competitors, there were quite a few differences and appealing options for the program that perhaps the other competitors may not have had- there were a lot of contributing factors,\u201d said Kilmer- one being the extensive data opportunities.<\/p>

FleetFocus collects data on vehicle life-cycle costs, robust work functionality, shop scheduling, and much more. \u201cWe are very data-driven, and data is in everything we do. The FuelFocus and FleetFocus system collects an enormous amount of data. We have data as far back as 1994, it speaks a lot to the value of the application and the value it adds to our department and the rest of the city,\u201d said Kilmer. Without the data, the fleet would be unable to gain a competitive edge, control their vehicle costs, or maximize their productivity and safety. These data-driven decisions supported the fleet in being awarded the ASE Blue Seal of Excellence- something less than five percent of nationwide maintenance shops receive.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Importance of Integration <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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All fleet software solutions collect data, but not all solutions have the tools to compile the data to achieve high excellence. \u201cThe application has really kept up with the industry. I think it has exceeded in certain areas. There are fewer competitors now, but I think there\u2019s no comparison. I think this product really shines,\u201d stated Kilmer.<\/p>

Without fleet and fuel data integration, collecting fuel data would consist of monitoring the odometer readings on vehicles and comparing the readings to fuel receipts- not only time-consuming but creating the risk of human error.<\/p>

Integrating fleet and fuel management system has unlocked many benefits for the City of Austin, including:<\/p>