When it comes to choosing the software many in your organization will use every day, selecting a company that will stand behind their product is paramount. Part of that decision should know where that company develops and supports their software. On-shore development (developed in the North America) vs. off-shore development (developed on another continent) has many tangible benefits, including:

No Language Barrier– Language barriers can make vital communication more challenging. Although speaking English is part of it, it goes beyond the written and the spoken word. It is important to work with a company whose developers are invested in the industry for which they develop software. An off-shore developer who has been hired to write code may not understand the intricacies of fleet management and of your specific needs.

Similar Design Environment and Culture– In addition to being able to “talk shop”, having a developer who understands the work culture of North America and specifically the culture of today’s fleets helps to make the software more intuitive and practical. It also helps to have similar work cultures and expectations so that each side fully understands the process.

Ease of Product Management– Implementing enterprise software can be a time-consuming and resource intensive venture. By choosing a company whose development staff is in North America, this process can be made easier through closer time zones and ease of travel. Once the implementation is complete and your company is dealing with on-going maintenance, these details will be even more important.

Employee Retention– Enterprise software is complex and often has a very long development and enhancement cycle. Having the same employees throughout the years can be vital to ensuring continuity of knowledge and helps make the product better. Off-shore development agencies have different employee retention rates and their employees may not have the same investment in the company and product as those who work for an on-shore company.

Financial Stability– By choosing a company based in North America, you can be assured that the company operates under the same financial standards and expectations as your company. This means that they are subject to the same scrutiny and regulations as other companies, which means you can trust the earnings they report. By working with an on-shore company, you are also working in the same currency (the US dollar) and can avoid market volatility from currency fluctuations.

An on-shore company is also investing in the United States economy which means they are making a long-term investment where you do business.

Protective Legal Environment– Development performed in the US is subject to US laws and regulations. This is especially important in the areas of intellectual property and privacy. When selecting an enterprise software company, you are choosing a company that will partner with you in your business. This will require the give-and-take of sensitive, proprietary information. It should be important to you that your company’s data and processes be protected by the United States legal system; giving you the recourse and trust you need to truly collaborate with the software company.

Where is your software developed- and does it matter to you? It should. The selection of an enterprise fleet management software system can be a daunting process. Make sure that your company’s interests are going to be best represented by the company you chose. Select a company that is invested in your industry, in your neighborhood, and in forming a long-term relationship with your company.