Customer Services

AssetWorks is committed to maintaining long-term relationships with our customers, and we offer a variety of services to help our clients get the most from their technology investment with us.

Telephone Support

Because questions can arise at any time, customers can contact our Customer Support staff directly for on-the-spot consultation and troubleshooting. When customers contact AssetWorks, their calls are routed to knowledgeable professionals who are trained to address their questions or issues in a timely manner.

  • AiM™, FacilityMAX™, FacilityFocus™
    Monday-Friday, 7am to 7pm, Central Time
  • FleetFocus FA, EAM, EquipmentFocus, LinearFocus and RailFocus
    Monday-Friday, 5am to 5:30pm, Pacific Time
  • FleetFocus M4, M5 and MCMS
    Monday-Friday, 7am to 7pm, Eastern Time
  • FuelFocus
    Monday-Friday, 7am to 7pm, Eastern Time
  • AssetMAXX
    Monday-Friday, 8am to 5pm, Central Time
  • AMS-Asset Management Software, Scan & Validate,
    SMS-Surplus Management Software, SASP and Online Auction
    Monday-Friday, 8am to 5pm, Central Time

Customer Support Website

AssetWorks maintains dedicated, password-protected customer support Web portals for each of our supported products.  In these portals, you can download the latest product releases, access product knowledgebases, read technical information and product specifications, and browse archives of our customer newsletters and Tips & Tricks.  The Web portals are available 24/7/365, and are a valuable resource for customers seeking help outside of normal Telephone Support hours.  Visit the Support Page to link to the product support portals.

System Enhancements and Upgrades

AssetWorks is continually enhancing our asset management solutions, a process that is primarily driven by the growing needs of customers like you, but also by industry trends and market demand.

“Production Releases” (major releases) and “Point Releases” (minor releases) are distributed on a regular cadence.  Production Releases typically incorporate new functional features and process enhancements, and every release includes the application software, required database scripts, release notes, and updated documentation.

Users' Conferences

AssetWorks hosts two users’ conferences on an annual basis:

  • The annual Fleet Management and Public Transportation Systems Global Users' Conference.  To learn more, click here.
  • AssetWorld, the Annual Global IWMS (Facilities) Users’ Conference.  To learn more, click here.

These conferences are a superb forum for our customers, employees, and industry luminaries to meet, discuss important industry trends, exchange ideas, and learn new ways to maximize their investment in AssetWorks asset management technology.